MANUFACTURER Hiab has launched a new mobile app 'to improve operator productivity and safety'. 

MyHiab is said to provide features and content about Hiab equipment throughout its lifecycle. It establishes a communication channel between Hiab and the end-users. 

The digital solution also provides operators with immediate access to the tools "they need to better plan their working day and troubleshoot when things are not working as expected". 

If they need further assistance, the app enables them to call their nearest Hiab service centre. 

Michael Bruninx, senior vice president, Services, Hiab, said: “Hiab operators are our biggest fans and the most influential advocates of our solutions. 

"This app is designed to support and simplify their workday and is our way of giving something back. It also makes it possible for us to reach them directly and learn more about their challenges to create better solutions for tomorrow." 

The app can be downloaded in local language versions from Apple’s App Store and Google Play in the UK, Finland, France, Germany, Ireland, Netherlands, Sweden, and the US.

More markets and language versions will be added during the year.

The initial release contains mostly content about HIAB loader cranes, MULTILIFT demountables and MOFFETT truck mounted forklifts. However, there is also content of interest for users of other Hiab load handling equipment. 

While the app enhances the operators’ understanding of their equipment, it will also provide essential data, encrypted, to Hiab. This information will be used to improve Hiab’s services and product development.

The initial release contains mostly content about HIAB loader cranes, MULTILIFT demountables and MOFFETT truck mounted forkliftsThe initial release contains mostly content about HIAB loader cranes, MULTILIFT demountables and MOFFETT truck mounted forklifts (Image: Supplied)

Michael added: “MyHiab makes it possible to have daily touchpoints with our users, not limited to visits to workshops or on-road assistance. We aim to have an industry leading service experience and this is a natural evolvement of our HIPERFORM offering."