A MANUFACTURER has issued an urgent recall after discovering a "safety concern" in one of its products.
Treehog bosses have confirmed a safety pin can be removed from some models of its THRG2 Rope Grab without first pressing the safety release button, which should not be possible.
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The firm, which is linked to Arbortec, is urging arborists who own the item to check if theirs is affected by the fault, and, if so, get in touch to return the product and receive a replacement.
The safety pin (marked with A) should not be removable on its own (Image: Supplied)
The following batch numbers are known to have been hit by the bug:
- 2005
- 2007
- 2012
- 2104
Treehog bosses say arborists should do the following:
1) lf you are in possession of a THRG2 rope grab, check the batch number.
If you have a THRG2 with one of the batch numbers listed, please:
- Remove the item from use/stock.
- Call Treehog on +44 01553 768 346 or email support@arbortec.com to arrange for the faulty product to be returned and replaced.
The batch number can be checked at the B mark (Image: Supplied)
2) If you have a THRG2 with a batch number that is NOT listed, check the device as follows:
- Pull the pin without first pressing the safety release button.
- If, using reasonable force and without the safety button being pressed, the pin can be removed from the body of the THRG2 Rope Grab, make a note of the batch number and:
- Remove the item from use/stock.
- Call Treehog on +44 01553 768 346 or email support@arbortec.com to arrange for the faulty product to be returned and replaced.
A statement added: "If you have any questions regarding the safety of the THGR2 or any other Treehog item, please do not hesitate to contact us by either calling us on +44 01553 768 346 or emailing support@arbortec.com."
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